Shipping policy
Shipping Policy
Last updated: December 31, 2025
Thank you for shopping for CREATABS®! Below you’ll find everything you need to know about our shipping process.
Order Processing Time
Orders received before 12:00 pm EST are shipped that same day (excluding weekends and holidays). Orders received after 12:00 pm will ship the next business day.
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24–48 hours for tracking information to update.
Shipping Rates & Delivery Estimates
Shipping charges for your order are based on carrier and shipping cost and will be calculated and displayed at checkout.
Delivery times are estimates and may vary due to carrier delays, weather, or peak shipping periods.
Domestic Shipping Only
We currently only ship to location within the United States.
If you are located outside our shipping regions, please contact us at info@creatabs.com before placing an order.
Shipping to New York & New Jersey
Due to state regulations, orders shipped to New York and New Jersey require an adult signature upon delivery.
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All orders shipping to NY and NJ are sent via UPS.
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A flat-rate shipping fee of $12.99 applies to all NY and NJ orders.
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UPS will attempt delivery up to three (3) times to obtain the required signature.
If UPS is unable to obtain a signature after three delivery attempts, the order will be returned to us.
Once the returned order is received, we will issue a refund for the full order amount, minus the original shipping cost.
We recommend shipping to an address where an adult will be available to sign for delivery to avoid delays or returns.
Delays & Lost Packages
We are not responsible for shipping delays caused by carriers, weather conditions, or incorrect shipping information provided at checkout.
If your package appears lost or delayed beyond the estimated delivery window, please contact us at info@creatabs.com, and we’ll do our best to assist.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If an order is returned to us due to an incorrect address, we will refund the original order amount less the original shipping fees.
Questions
If you have any questions about shipping, please contact us at:
Email: info@creatabs.com
